Refund policy

Last updated: October 22, 2026

This policy covers wholesale orders placed through 419 Ready by approved wholesale accounts. All sales are business-to-business. Consumer return laws do not apply.

Damaged, defective, or incorrect items

  • Report within 3 business days of delivery. Email michael@419ready.com with your order number, a description of the problem, and clear photos of the item, the packaging, and the shipping label. Reports sent after this window may be declined.
  • Report shipping damage right away. Note any visible box damage with the driver when you sign for the delivery if you can. Keep all packaging until your claim is resolved.
  • Shortages or wrong items must also be reported within 3 business days of delivery.
  • If we approve your claim, you choose a replacement or a refund to your original payment method.
  • Defective glass must be reported before use. We cannot accept claims for breakage caused by use, heat, cleaning, or drops after delivery.

Returns of non-defective items

  • Return authorization (RA) required. Email us for an RA number within 14 days of delivery before you send anything back. We may refuse or return at your cost any package shipped without an RA.
  • Items must be unused, in their original sealed retail packaging, and resaleable.
  • Restocking fee: Approved returns of non-defective items carry a 15% restocking fee (waived if the error was ours).
  • Return shipping: You pay return shipping on non-defective returns. We pay return shipping (or send a prepaid label) for approved damaged, defective, or incorrect items.
  • Refunds are issued within 7 business days after we receive and inspect the return. We deduct the restocking fee, and original shipping is not refunded unless the return was caused by our error.

Non-returnable and final-sale items

The following cannot be returned unless they arrived damaged or defective: - Rolling papers, cones, wraps, tips/filters, and any other consumable once the box, pack, or display has been opened - Items marked "Final Sale," "Clearance," or "Closeout" - Special orders, custom or private-label items, and bulk/case-pack buys opened after delivery - Opened or used products, and anything marked final sale or custom

Cancellations

Orders can be cancelled at no charge before they ship. After an order ships, it falls under this return policy.

Questions

Contact michael@419ready.com or +1 636-696-5601.