Shipping policy

Last updated: October 22, 2026

Where we ship

  • Commercial addresses only. Orders must ship to the licensed storefront address on file for your account. We do not ship to residences, P.O. boxes, freight forwarders, or third-party addresses. You may add one additional business address for delivery once we verify it.
  • We do not ship to any state or locality where our products are prohibited. We may cancel or refund any order we cannot legally ship. While we strive to prevent selling and shipping to restricted locations, it is the buyer's responsibility to only purchase products they know to be legal in their jurisdiction.

Adult signature required

Every order ships with adult signature required (21+). The person who signs must be 21 or older with a valid ID. If no eligible adult is available, the carrier will reattempt delivery or hold the package. Packages returned to us as undeliverable may be charged return shipping and the restocking fee in our Refund & Return Policy.

Processing times

  • Orders ship within 1 business day after payment clears and your account is verified. We do not ship on weekends or on New Year's Day, Memorial Day, the Fourth of July, Labor Day, Thanksgiving, or Christmas.
  • Orders placed after 10:00 AM CT begin processing the next business day.
  • You'll get a shipping confirmation with tracking by email when your order ships.

Shipping rates

  • All orders ship exclusively via FedEx Ground.

  • All orders over $250 ship free via FedEx Ground. Some items are excluded from free shipping and are marked on their product page. Exclusions are listed in each product's description.

  • Orders under $250: we charge the actual FedEx Ground shipping cost, with no markup.

  • Delivery time: most orders arrive about 2 business days after they ship.

  • Will call pickup: You may choose free pickup at checkout from our will call location, 2505 Metro Blvd Ste I, Maryland Heights, MO 63043. Orders are usually ready within 24 hours; we'll email you when your order is ready. Bring your order number and a valid government-issued photo ID.

Damage, loss, and shortages

  • Inspect your delivery when it arrives. If the box is visibly damaged, note it with the driver if you can and take photos before opening.
  • Report damage, shortages, or wrong items within 3 business days of delivery with photos, following our Refund & Return Policy.
  • If tracking shows a package is lost, contact us within 10 days of the expected delivery date. We'll replace the order within 5 business days after we confirm the loss.
  • We are not responsible for delays caused by carriers, weather, or events outside our control, or for packages delayed by an incorrect address you provided.